Shipping

We pack each order by hand. The notes below explain how and when your order ships. Questions are always welcome at sales@sigilandsage.com.

Processing time

Orders are processed within 2–5 business days. House-poured candles and made-to-order items may take longer; any such item will note its lead time on the product page. You'll receive a confirmation email when your order ships.

Where we ship

We currently ship within the United States. We do not ship internationally at this time.

Rates & carriers

Shipping is calculated at checkout based on the weight of your order, and orders ship via USPS, UPS, or FedEx.

Tracking

Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to update after you receive it.

Digital downloads

Downloadable items don't ship. Your download link is emailed automatically as soon as payment clears, usually within a minute, and an order containing only digital items has no shipping charge. Check your spam folder first, then write to us if it hasn't arrived.

Lost or damaged packages

If your order arrives damaged, or tracking shows it as delivered but you can't find it, contact us within 7 days of the delivery date at sales@sigilandsage.comand we'll work with you to make it right. Please keep all original packaging until the issue is resolved.